Returns & Refund Policy

At PRALINA, our chocolates are handcrafted with care.

Due to the nature of our products, we are unable to accept returns or exchanges for change-of-mind purchases.

We are happy to assist if:

• Your order arrives damaged during delivery
• You receive incorrect products, or
• Your products arrive faulty

If you experience an issue with your order, please contact us within 7 days of receiving your delivery at orders@pralinachocolate.com and include your order number, a description of the issue, and photographs of the product and packaging where applicable.

Once we review your request, we may offer a replacement or refund where appropriate.

If a refund is approved, it will be processed back to your original payment method within a reasonable timeframe.

Please note:

• We are unable to provide refunds or replacements for personal taste preferences or changes of mind.
• We are not responsible for damage caused by improper storage or handling after delivery.

Thank you for supporting PRALINA.