Shipping Policy

Processing Time

All PRALINA orders are carefully prepared and packaged before dispatch.

Orders are usually processed within 1-2 business days. During busy periods, holidays, or product launches, processing times may vary.

Delivery

We offer shipping options at checkout. Delivery times vary depending on the shipping method selected and the destination.

Once your order has been dispatched, you will receive tracking details where available.

Please ensure your delivery address is correct at checkout. PRALINA is not responsible for delays or failed deliveries caused by incorrect address information provided by the customer.

Chocolate & Warm Weather

Chocolate is a temperature-sensitive product. We take care when packaging orders to help protect your chocolates during transit.

During warmer months, we recommend selecting express shipping where available to reduce transit time.

PRALINA is not responsible for melting, heat damage, or changes in chocolate appearance caused by weather conditions, courier delays, or circumstances outside our control after the order has been dispatched.

Delivery Issues

If your order arrives damaged or there is an issue with your delivery, please contact us within 7 days of receiving your order with your order number and photos of the product and packaging.

We will review the issue and assist where appropriate.

Contact

For any shipping enquiries, please contact:

orders@pralinachocolate.com