Terms of service
Terms of Service
Overview
These Terms of Service apply to your use of the PRALINA website and online store. By visiting our website or placing an order, you agree to these terms.
Products & Orders
All products available on our website are subject to availability. We reserve the right to refuse or cancel orders where necessary.
While we make every effort to ensure product descriptions, images, and information are accurate, slight variations may occur as our chocolates are handcrafted.
Payments
All prices are displayed in Australian Dollars (AUD) and include applicable taxes unless stated otherwise.
Payment must be completed at checkout before orders are processed.
Shipping
Orders are prepared and shipped according to the shipping options selected at checkout.
Once an order has been dispatched, PRALINA is not responsible for delays caused by the courier or circumstances outside our control.
Storage & Product Care
Our chocolates should be stored in a cool, dry place away from direct sunlight and heat.
Customers are responsible for following storage instructions once products have been delivered.
Returns & Refunds
Due to the nature of our products, we do not accept returns for change-of-mind purchases.
For damaged, incorrect, or faulty products, please refer to our Returns & Refund Policy.
Website Use
You agree not to misuse our website or use its content without permission.
All images, branding, designs, and written content on this website belong to PRALINA Artisan Chocolatier and may not be copied or reproduced without permission.
Contact
For any questions regarding these Terms of Service, please contact: